Returns & Exchange Policy

Last Updated: August 18, 2026

At [Stylo], we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange according to the policy below.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving the order, unless a different period is specifically mentioned for a particular product.

Requests made after the applicable return period may not be accepted.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Include the original packaging, where applicable.
Include the order invoice or proof of purchase.
Not have been washed, altered, damaged, stained, or otherwise used.

We reserve the right to reject a return or exchange if the product does not meet these requirements.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Customers may be required to provide clear photographs or videos of:

The product received
The damaged or defective area
The product packaging
The order/invoice

After reviewing the issue, our team will determine whether the product qualifies for a return, replacement, or exchange.

4. Size Exchange

If the product does not fit and the required size is available, you may request a size exchange within the applicable exchange period.

Size exchanges are subject to product availability.

If the requested size is unavailable, we may offer another available option or store credit/coupon, depending on the circumstances.

5. Product Exchange

Exchange requests are subject to availability.

An exchange may be requested for:

Different size
Different color, where available
Incorrect item received
Defective or damaged item

The replacement product must be of the same value unless otherwise agreed.

6. Non-Returnable Products

Certain products may not be eligible for return or exchange for hygiene, clearance, customization, or other legitimate reasons.

Non-returnable products may include:

Sale or clearance items
Customized or personalized products
Used or worn products
Products without original tags
Products that have been washed or altered
Products damaged after delivery due to customer use
Items specifically marked as Final Sale / Non-Returnable

Please check the product description before placing your order.

7. Return Shipping Charges

If the return or exchange is requested because the customer selected the wrong size, color, or product, the applicable return/exchange delivery charges may be the customer’s responsibility.

If the product received is incorrect, damaged, or defective due to our error, we may cover the applicable return delivery cost after verification.

8. Refund Policy

Approved refunds may be provided according to the payment method and circumstances of the return.

For eligible orders, refunds may be issued through:

Original payment method, where applicable; or
Store credit / coupon code

Delivery charges are generally non-refundable unless the return is caused by an error on our part or applicable law requires otherwise.

Refund processing time may vary depending on the payment method, bank, or payment provider.

9. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may request the customer’s bank account or other required payment information to process the refund, or provide store credit/coupon where applicable.

Customers must provide accurate information for refund processing.

10. Return Process

To request a return or exchange:

Step 1: Contact our customer support through the contact details provided below.

Step 2: Provide your order number and reason for the return/exchange.

Step 3: Send photographs/videos if requested by our customer support team.

Step 4: Wait for return/exchange approval and instructions.

Step 5: Send the product back using the method provided by our team.

Step 6: Once we receive and inspect the product, we will process the approved exchange, refund, or store credit.

11. Product Inspection

All returned products are inspected after receipt.

A return or exchange will only be approved if the product meets the requirements of this policy.

If an item is received in an unacceptable condition, we may reject the return and send the product back to the customer.

12. Exchanges Due to Unavailability

If the requested replacement product or size is unavailable, we may offer:

An alternative product of similar value;
Store credit/coupon; or
Another suitable solution agreed with the customer.

13. Order Cancellation

Customers may request cancellation before their order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

We reserve the right to cancel an order due to product unavailability, pricing errors, suspected fraudulent activity, or other operational reasons.

14. Important Conditions

Please make sure that:

You check your product as soon as you receive it.
You keep the original packaging and tags until you are satisfied with the product.
You do not wash, wear, alter, or damage an item you intend to return or exchange.
You keep your order number/invoice as proof of purchase.

15. Policy Changes

We reserve the right to update or modify this Returns & Exchange Policy at any time.

Any changes will be published on this page and will become effective from the date of publication.

16. Contact Us

For returns, exchanges, or questions about this policy, please contact us:

Store Name: [Stylo]
Email: [care@stylo.pk Customer Care]
WhatsApp: [0309-5261514]
Phone: [92-42-111-178-956]
Customer Support Hours: [24 Hours]

Please include your order number when contacting us regarding a return or exchange.

Thank you for shopping with [Stylo].